Frequently Asked Questions (FAQs)

Web Design

Domain Name Registration

Your Domain is a registered name that identifies you on the world wide web.

For example: https:/www.yourbusiness.com.au

In Australia you pay a small fee to register your domain name with the domain registrar.

Registration for .au domains is usually for two years, after which you must renew your registration.

Registration for .com, and overseas registrations can be yearly.

We normally register and manage domains on behalf of our clients, so they don’t have to worry about forgetting passwords, not renewing on time, etc.

What do I do if I want to cancel my subscription to your service?

If you want to leave our service you should give us notice prior to the start of your next billing period.

We will assist with the transfer of your website from our server to your new hosting supplier, but please keep in mind that by law, design services and proprietary systems are copyright to the designer and cannot be copied or transferred.

Your content, i.e. images, page copy, product information, images, and customer data can be transferred, and we will assist where possible.

What is Managed Hosting Service?

Our managed hosting plan is very good value as it not only provides fast hosting through, you get premium service, including unlimited free support for server, email, website, and system issues, but also up to one hour free support per month for content uploads, such as images, products, etc (valued at $88.00 per month).

Click here to read our full website management hosting page

Email Accounts

There is no limit on how many email accounts you can have tied to your domain name.

For example you can have personalised email accounts, such sales@yourdomain.com.au, Jim@, accounts@, etc.

If you need assistance with setting up your emails on your device or for other issues, just ring or email us and we will provide support.

Connect Blogs, Videos and Social Media

Your website can have links to your social media, such as existing Blog, Facebook, etc., all you need to do is supply us with the links to each media. We also help you embed YouTube video on your web page

What information do you need from me to get started on my website project?

Information we need to develop your website depends on the type of website.

Generally we discuss this once you indicate you want to proceed, but the following will give you an indication of what we will need from:

  • Your registered domain name if you have one, and the access password
  • Existing artwork, logo design, or content helps us gain a better understanding of your business.
  • A list of your product or service categories
  • List of current email addresses
  • High quality images of products or gallery images
  • Comment regarding look and feel of your website, including colour choices if any

Can I easily update my website, or do I need to do it through your service?

Yes your website will have a secure, password protected Admin Area, providing complete control over your content, including pages, images, tables, etc.

You can edit pages, create new pages, add delete products or services, delete pages, upload images and videos, change price lists, etc.

We provide training and support 7 days per week from 9am to 5pm, so you will never be stuck.

If you have an eCommerce website you will be able to manage all you website products and services, access all your online sales information, shipping rates, promotions, etc. and we are always here to help you when you need it.

How do you design my website?

We aren’t just website designers, we have highly developed technical and programming skills in ASP, ASP.net, PHP, WordPress, MS SQL Server, MY SQL, and MS Access, enabling us resolve complex technical problems in all areas of the internet.

You choose how we design or develop your website or project. Generally, we use WordPress or similar templates, enabling you to have a website with the latest features and technology available.

If your requirements are complex, and not available as a third party plug-in, we can develop programming to meet you specific needs in any of the programming languages mentioned above.

Have Any Question?

Call Us: 07 5547 8216

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